Frequently Asked Questions (FAQ)

FAQ:

Q: What do the different colors/symbols on the map mean?
A: Grey means a charger is level 1, green means a charger is level 2, and orange means a charger is level 3. A “No Entry” symbol means the charger is private, and a wrench means the operational status of the charger is unknown or offline.

Q: How do I add comments/photos to a location?
A: Select the location by clicking/tapping the charger icon. Select the “Comments” tab, and click/tap “Add Comment”.

Q: How do I get a satellite view?
A: Select the settings icon at the very top right of the map. Scroll to the bottom of the settings, and click/tap the Map setting. Select Satellite.

Q: How do I add a new location?
A: Click/tap on the menu icon in the top left corner. Select Add Location (you may be asked to sign in), and enter the information you have.

Q: How do I remove a location?
A: Select the location by clicking/tapping the charger icon. Select Edit, and click/tap the “Next” icon twice in the bottom right of the pop-up box. You should now be at the “Info” tab. Select the Operational Status drop-down menu and scroll down to select the status that best defines the charging station. It may take some time for this information to be updated.

Q: How do I add/edit a charger port type?
A: Select the location by clicking/tapping the charger icon. Select Edit, and click/tap the “Next” icon in the bottom right of the pop-up box. To edit a port (including the number of connections), select the blue icon. To add a new port type, select “+” under Equipment, and add the information.

Q: Why hasn’t my add/edit location shown up yet?
A: All edits will be queued until they can be approved by a country editor. If no country editors are available, your edit will be approved after 3 days. You can view the edit queues here https://openchargemap.org/site/editqueue and the new location queues here https://openchargemap.org/site/poi?submissionstatustypeid=1

Q: How do I add a new network?
A: Please leave a comment asking for a new network to be added on the OCM community discussion. Adding a new network Information such as website, contact email, contact phone are also important to include.

Q: Where should I report an issue/bug?
A: All bugs should be reported at the OCM community site at https://community.openchargemap.org/ . If you are a developer, please consider visiting the github page https://github.com/openchargemap to contribute or leave a post on the OCM community site for more information.

Q: Where can I access all of the data?
A: You can either get an API key https://openchargemap.org/site/develop#api , or visit the github page to download a copy of all the data from our POI database here https://github.com/openchargemap/ocm-data

Q: How do I delete photos or comments?
A: Go to openchargemap.org and select My Profile > My Uploads.

Q: When will my add/edit location be approved?
A: All edits will be queued until they can be approved by a country editor. If no country editors are available, your edit will be approved after 3 days. You can view the edit queues here https://openchargemap.org/site/editqueue and the new location queues here https://openchargemap.org/site/poi?submissionstatustypeid=1

Q: Is the status of the charging equipment live?
A: Charging status is not live for the equipment. There is no guarantee that a charger is not already in use.

Q: What if I have a different question?
A: We would love for you to join the OCM discussion page and ask a question! The forum can be found here: https://community.openchargemap.org/

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Additionally, I noticed this post: Icon legend in FAQ mentioned an FAQ. I couldn’t seem to find one, but if there is one, I could rebuilt my list of FAQs around the original.

Wow, thanks, this is great! Let’s use this post as the starting point, I’ll pin it for others to see.

Great! Hopefully I can add some photos to it to help make things more clear.

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