FAQ:
Q: What do the different colors/symbols on the map mean?
A: Grey means a charger is level 1, green means a charger is level 2, and orange means a charger is level 3. A “No Entry” symbol means the charger is private, and a wrench means the operational status of the charger is unknown or offline.
Q: How do I add comments/photos to a location?
A: Select the location by clicking/tapping the charger icon. Select the “Comments” tab, and click/tap “Add Comment”.
Q: How do I get a satellite view?
A: Select the settings icon at the very top right of the map. Scroll to the bottom of the settings, and click/tap the Map setting. Select Satellite.
Q: How do I add a new location?
A: Click/tap on the menu icon in the top left corner. Select Add Location (you may be asked to sign in), and enter the information you have.
Q: How do I remove a location?
A: Select the location by clicking/tapping the charger icon. Select Edit, and click/tap the “Next” icon twice in the bottom right of the pop-up box. You should now be at the “Info” tab. Select the Operational Status drop-down menu and scroll down to select the status that best defines the charging station. It may take some time for this information to be updated.
Q: How do I add/edit a charger port type?
A: Select the location by clicking/tapping the charger icon. Select Edit, and click/tap the “Next” icon in the bottom right of the pop-up box. To edit a port (including the number of connections), select the blue icon. To add a new port type, select “+” under Equipment, and add the information.
Q: Why hasn’t my add/edit location shown up yet?
A: All edits will be queued until they can be approved by a country editor. If no country editors are available, your edit will be approved after 3 days. You can view the edit queues here https://openchargemap.org/site/editqueue and the new location queues here https://openchargemap.org/site/poi?submissionstatustypeid=1
Q: How do I add a new network?
A: Please leave a comment asking for a new network to be added on the OCM community discussion. Adding a new network Information such as website, contact email, contact phone are also important to include.
Q: Where should I report an issue/bug?
A: All bugs should be reported at the OCM community site at https://community.openchargemap.org/ . If you are a developer, please consider visiting the github page https://github.com/openchargemap to contribute or leave a post on the OCM community site for more information.
Q: Where can I access all of the data?
A: You can either get an API key https://openchargemap.org/site/develop#api , or visit the github page to download a copy of all the data from our POI database here https://github.com/openchargemap/ocm-data
Q: How do I delete photos or comments?
A: Go to openchargemap.org and select My Profile > My Uploads.
Q: When will my add/edit location be approved?
A: All edits will be queued until they can be approved by a country editor. If no country editors are available, your edit will be approved after 3 days. You can view the edit queues here https://openchargemap.org/site/editqueue and the new location queues here https://openchargemap.org/site/poi?submissionstatustypeid=1
Q: Is the status of the charging equipment live?
A: Charging status is not live for the equipment. There is no guarantee that a charger is not already in use.
Q: What if I have a different question?
A: We would love for you to join the OCM discussion page and ask a question! The forum can be found here: https://community.openchargemap.org/